From time to time, you may uncover a mistake or problem that the NKBA Learning Team has not already found. While there could be many factors and considerations that cause the error or problem, what you do as a participant in the a Learning Program is how the NKBA can be best-in-class for e-learning and knowledge about the specialty practice of kitchen and bath design.

4 Participants Responsibilities

As a participant in the NKBA Learning Programs, you have a responsibility to you learning and part of that is helping the Learning Team be the best they can be. Here are some important guidelines for all participants to follow:

1. Be Accountable To Your Learning

From time to time, you may discover a spelling or grammatical error in the lessons, modules and evaluations. You may even discover that content may be missing, broken links, or what you need cannot otherwise be accessed. While these types of conditions do commonly occur in many other e-Learning platforms, it is strongly recommended that you take quick action because not only may mean your learning progress may be paused, your positive contribution is vital to the success of the NKBA’s Learning Programs.

2. Become Clear About The Error

Prior to submitting an error, it is important for every participant to become clear on the problem they are attempting to address in order to achieve success for everyone. There are many times when the Learning Team at the NKBA receive cryptic messages with run-on sentences, or some participants error by making singular-statements like “I’m confused” without clarifying what the confusion actually is. This style of response does not benefit you and it will not help the Learning Team identify the best course of action. It is most important for all participants to understand the volume of content and material located inside many lessons, therefore the NKBA can only act quickly if the error is clear. If the Learning Team cannot easily discern the error or problem you are reporting, it will likely result in additional email responses and that will take more time and effort for everyone to resolve.

3. Be Professional In Your Message

Reporting an error to the NKBA with material is very helpful to you an many other participants, yet sending a message is not a forum for you to question the materials being covered, express grievances, or use negative and unfavourable language. In addition, this report is not an opportunity to ask for the Learning Team for additional help understanding materials. We assure you, the NKBA works tirelessly on their digital classroom materials to ensure that they are clear, accurate, and relevant to your learning needs. Mistakes and errors will happen to everyone and reporting it is vital, but it is not an opportunity to express yourself negatively.

4. Be Patient and Kind

The action taken to issue corrections and updates to any of the NKBA Learning Program materials based upon your report will not happen instantly. Instant updates are impossible and there are real subject matter experts behind the scenes constantly preparing new materials. After submitting your report, please be patient while the NKBA takes action to address the issue. There are many factors and complexities that could possibly occur behind the scenes and your patience and understanding will be important and appreciated.

Sending the NKBA Learning Team an Error

STEP 1 – Prepare an Email Message

To submit your content error report, participants are asked to compose an email to the NKBA Learning Team with the following details:

To:	learning [at] nkba.org
Cc:	your email address (must match your login)
Subject line:	[Content Error Report] NKBA Professional Program Module [module number]

All participants MUST provide the subject line format as shown and your email address must match your NKBA Program Registration information.

STEP 2 – Begin with a Salutation

All emails sent to NKBA’s Learning Team are sent to your professional association and, as such, should be written in a professional business tone. This means that using a “Hello NKBA Learning Team:” or “Dear NKBA Learning Team:” is the first line of salutation in your message. Beginning an email without a salutation or in the informal voice, such as “Hey NKBA:”, would not receive a response.

STEP 3 – Summarize the Problem

In order to quickly resolve a problem, you must be clear about what the problem or error that you want to identify. Please be factual and concise by summarising the problem. Lengthly messages, run-on sentences, multiple points in a message, or multiple errors being reported in an email may seem like a good idea at first, but they are actually not the best way to get your intentions across to the Learning Team.

STEP 4 – Identify Where the Problem is Located

Identifying where the problem or error is located will be very important for you to provide. You’re already on the module, so please be helpful to the Learning Team and provide the details needed so that they can locate the problem or error quickly. An excellent example of identifying where the problem is located is shown below:

Module Name: Indoor Ventilation Systems
Module Number: KBD1005 M04
Heading: Calculating Ventilation in an Kitchen and Bath
URL: https://elearning.nkba.org/topics/indoor-ventilation-systems-kbd1005-m04/

You MUST always include the URL from your browser window. There are many different learning programs at the NKBA and hundreds of participants at a time. Providing the URL is essential for the Learning Team to easily locate the problem or error you are identifying.

STEP 6 – Attach a Screenshot

A screenshot is much more valuable to the NKBA Learning Team than a photograph of the problem or error taken from your smartphone. From the full-size browser window, take a screenshot of the problem and attach it to your email. Please do not insert the image into your message because this can be complicated for the receiver depending on their email client. You may mark-up your image with red-lines and red text to highly the problem, but please make the mark-up clear and simple.

STEP 7 – Include a Closing Signature

While closing and email like a written letter use to be the norm, it is no longer necessary. Your closing signature should always be included in your report just incase there is additional followup required.

Thank you for helping!